Effective Date: September 2026

Thank you for shopping with Kori Bazar. We are committed to delivering your order safely, accurately, and as quickly as possible.

1. Delivery Coverage

Kori Bazar provides home delivery services across Bangladesh, subject to courier service availability in your area.

Orders are delivered through reliable courier and delivery partners.

2. Delivery Time

Our estimated delivery time is:

  • Inside Chattogram: 1–2 working days
  • Outside Chattogram: 3–5 working days
  • Remote or hard-to-reach areas: Delivery may take additional time.

Delivery time starts after your order has been successfully confirmed.

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, transportation issues, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Applicable delivery charges will be calculated and displayed during checkout before you confirm your order.

Shipping charges may vary depending on:

  • Delivery location
  • Order size and weight
  • Delivery service
  • Special promotional offers

If free delivery is available for a particular product or campaign, the applicable terms will be displayed on the website.

4. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders and delivery locations.

For COD orders:

  • You will pay the order amount to the delivery agent when your order is delivered.
  • Please keep the exact or appropriate amount ready where possible.
  • Our delivery agent will collect only the amount mentioned in your order confirmation.
  • COD availability may depend on your delivery location and order conditions.

5. Order Confirmation

After placing an order, our customer service team may contact you by phone or WhatsApp to confirm your order and delivery information.

Please provide a correct:

  • Name
  • Mobile number
  • Full delivery address
  • Area/Thana
  • District

Incorrect or incomplete information may cause delivery delays.

6. Order Processing

Orders are normally processed after successful order confirmation.

We may contact you if:

  • The product is temporarily unavailable.
  • Your delivery information is incomplete.
  • Additional confirmation is required.
  • There is an issue with payment or order information.

7. Delivery Attempts

Our courier partner may make more than one delivery attempt depending on their service policy.

If the customer is unavailable, provides an incorrect address, or refuses to receive a confirmed order, the parcel may be returned to Kori Bazar.

Additional delivery charges may apply for re-delivery where applicable.

8. Damaged or Incorrect Products

We take reasonable care to pack products securely before dispatch.

If you receive:

  • A damaged product
  • An incorrect product
  • A missing item
  • A product that appears to have been damaged during transportation

please contact us as soon as possible after receiving the order.

Where applicable, we may request photographs or other information to verify the issue before arranging a replacement, return, or refund.

9. Checking Your Order

Customers are encouraged to check the package and product details at the time of delivery.

If there is an obvious issue with the package or product, please inform the delivery agent and contact Kori Bazar customer support immediately.

10. Delayed Delivery

Although we always try to deliver orders within the estimated timeframe, delays can occur because of:

  • Severe weather
  • Public holidays
  • Traffic or transportation problems
  • Courier service interruptions
  • Incorrect customer information
  • High order volume
  • Other unforeseen circumstances

Kori Bazar will make reasonable efforts to keep customers informed about significant delivery delays.

11. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible. Please contact our customer support team as soon as possible if you need to cancel an order.

12. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

Kori Bazar will not be responsible for delays caused by incorrect, incomplete, or unreachable delivery information provided by the customer.

13. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Kori Bazar

Phone: +880 1820-066730
Email: contact@koribazar.com
WhatsApp: +880 1820-066730

Address: Aturer Dipu, Panchlaish-Bayazid, Chattogram, Bangladesh.

We appreciate your trust in Kori Bazar and look forward to serving you with quality products and reliable delivery.

Thank you for shopping with Kori Bazar.